Shipping policy

Processing time

Orders are processed within 1-2 business days. During peak December volume, processing may take up to 3 business days.

 

Shipping times

Most items ship from North American warehouses and arrive within 5-10 business days to addresses in the United States and Canada. A small number of specialty items ship internationally and can take 10-20 business days.

 

Shipping rates

Shipping costs are calculated at checkout based on your order and destination. We periodically run free-shipping promotions, which will be shown at checkout when active.

 

Holiday shipping cutoffs

To receive your order before December 25, please place standard shipping orders by December 15 (US) or December 12 (Canada). Cutoff dates will be posted on our homepage as the holidays approach, and cutoffs may shift if a supplier delay affects a specific product.

 

Order tracking

You'll receive a shipping confirmation email with tracking information as soon as your order ships. If you haven't received tracking within 3 business days, contact us at glowandbough@gmail.com.

 

Multiple packages

If your order includes items from different suppliers, it may arrive in more than one package, sometimes on different days. This is normal and doesn't mean anything is missing.

 

Questions

For any shipping questions, reach us at glowandbough@gmail.com and we'll get back to you within one business day.